joyana Responsible Gaming

At joyana, we believe that responsible gaming is not an afterthought — it is a core part of what we do. Every feature on our platform, from deposit controls to session tracking, is designed with your long-term wellbeing in mind. We want you to enjoy cricket betting, live casino tables, slots, and all the entertainment joyana has to offer, while always staying firmly in control.

Problem gambling is a recognised condition that can affect anyone, regardless of income, background, or how long they have been playing. joyana takes this seriously. We actively monitor for warning signs, provide robust self-management tools, and maintain a trained support team available around the clock to assist any player who feels their gaming may be getting out of hand. If you are in Bangladesh and feel that gambling is affecting your daily life, your finances, or your relationships, this page will guide you through exactly what to do next.

This page covers our full responsible gaming framework: the 21+ age restriction policy, deposit and loss limits, time-out and self-exclusion tools, warning signs to watch for, and how to reach our support team for confidential guidance.

Deposit Limits

A deposit limit is one of the most effective tools for keeping your gaming within a budget you are comfortable with. joyana allows you to set a hard cap on the total amount you can deposit into your account within a defined rolling period — daily, weekly, or monthly.

You can set or reduce a deposit limit at any time through your account settings, and the change takes effect immediately. If you wish to increase your deposit limit, a mandatory 7-day cooling-off period applies before the higher limit becomes active. This delay is intentional — it gives you time to reconsider whether the increase is in your best interest.

Deposit limits are available across all payment methods supported by joyana, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Visa, and Mastercard. The limit applies to your account as a whole, not to individual payment channels.

Loss Limits

Where a deposit limit controls what goes into your account, a loss limit controls what you can lose from it. You can instruct joyana to automatically suspend your ability to place further bets once your net losses in a given daily, weekly, or monthly period reach a figure you specify.

Loss limits are particularly useful for players who fund their accounts in larger amounts but want a safety net that prevents a single bad run from causing disproportionate financial harm. Once a loss limit is reached, play is paused until the rolling period resets or you contact support to review your settings — subject to the same 7-day increase delay described above.

Time-Out Periods

Sometimes the right move is simply to step away from the platform for a short while. joyana's time-out feature lets you pause your account for a fixed period — choose from 24 hours, 3 days, 7 days, or 30 days. During a time-out, you will not be able to log in or place any bets. Your account balance, transaction history, and personal data remain fully intact and secure.

You can activate a time-out at any time through your account settings or by contacting our support team. Once a time-out is active it cannot be cancelled early — this is a deliberate design choice to ensure the break is genuine. When the time-out period expires, your account is automatically reactivated and you may log in as normal.

If you feel that a time-out alone is not sufficient, we strongly encourage you to consider a longer self-exclusion period instead.

Self-Exclusion

Self-exclusion is joyana's most powerful responsible gaming tool. It is designed for players who feel they need a significant break from gambling — whether for personal, financial, emotional, or health reasons. When you self-exclude, your joyana account is fully blocked for the period you choose: 3 months, 6 months, 1 year, or permanently.

During self-exclusion, you will not be able to log in, make deposits, or place bets. If you have a remaining balance at the time of self-exclusion, you may request a withdrawal before the block takes full effect — contact our support team to arrange this. joyana will not send you any promotional communications during an active self-exclusion period.

Self-exclusion cannot be reversed or shortened before the chosen end date. This is a firm commitment — not a soft pause. If your exclusion period expires and you wish to return to the platform, there is a mandatory 24-hour reactivation review period during which our compliance team assesses your request before access is restored.

How to Request Self-Exclusion

If you recognise two or more of the patterns above in your own behaviour, please do not wait to seek help. Early intervention is significantly more effective than attempting to manage problem gambling alone. joyana's support team is available 24 hours a day, 7 days a week, and all conversations are treated with complete confidentiality.

Preventing Underage Gambling

joyana enforces a strict minimum age of 21 years for all registered players. During account registration, we collect date-of-birth information and cross-reference it against our age verification processes. Before processing any withdrawal, we conduct a full KYC (know-your-customer) review that includes confirming the player's age via a government-issued identity document such as a National Identity Card (NID) or passport.

If we have any reason to suspect that an account is being operated by a person under the age of 21, we will suspend the account immediately and conduct a full investigation before any further activity is permitted. Any winnings accumulated on an account found to belong to an underage individual will be forfeited, and the initial deposit will be returned to the originating payment method.

If you are a parent or guardian in Bangladesh and you believe a minor in your household may have accessed the joyana platform, please contact us immediately at [email protected]. We take these reports with the utmost seriousness and will act on them without delay.

We also encourage parents and guardians to make use of parental control and device management software on shared phones and tablets to restrict access to online gaming platforms. joyana fully supports such measures as part of a broader community commitment to protecting young people.

Playing Within Your Means

joyana encourages all players to approach gaming as a form of entertainment with a defined and affordable budget — much like going to a cinema or attending a cricket match. A sensible approach to gaming budgets can help ensure that your joyana experience remains a pleasure rather than a pressure.

Here are some practical guidelines that our support team recommends to every player:

• Set a budget before you start. Decide the maximum amount you are comfortable spending in a session before you log in, and treat that figure as the price of your entertainment — not as an investment you expect to recover.
• Never gamble with money you cannot afford to lose. Rent, bills, household expenses, loan repayments, and educational fees must never be put at risk through gambling.
• Do not chase losses. If you have reached your session budget, log out. Chasing losses is the single most common route into problem gambling.
• Take regular breaks. Use joyana's session timer to remind yourself to step away every hour. A short break helps you maintain perspective and avoid making impulsive decisions.
• Balance gaming with other activities. Gaming should be one of many leisure activities in your life, not the primary or only one.
• Never gamble when distressed. Avoid playing when you are feeling emotionally vulnerable, under significant stress, or after consuming alcohol.